Privacy Policy

Last Updated: 20/04/2025

At SRP® SimRacing Pro, we are deeply committed to safeguarding your privacy. This Privacy Policy details how SIM RACING PRO 2018 SL collects, uses, stores, and protects your personal data. We operate in full compliance with the General Data Protection Regulation (GDPR) and Spanish Law 34/2002 on Information Society Services (LSSI-CE).

Your trust is paramount to us, and this policy aims to be clear and transparent about our data handling practices.

Company Information

• Legal Name: SIM RACING PRO 2018 SL
• Tax ID (NIF): B55329254
• Address: Carretera de Tordera 89 Bajos, 17300 Blanes (Girona), Spain
• Email: contabilidad@simracing-pro.com
• Website: www.simracing-pro.com

1. Data We Collect and How We Collect It

We collect personal data to provide and improve our services, communicate with you, and process your orders. The types of data we collect depend on your interactions with us:

• Information You Provide Directly:

  • Account Registration: Name, email address, password.
  • Purchases & Orders: Name, shipping address, billing address, email, phone number, payment details (processed securely by third-party payment gateways, we do not store full credit card numbers).
  • Customer Support: Information you provide when contacting us via email, phone, or contact forms (e.g., inquiries, feedback, warranty claims).
  • Newsletter Subscriptions: Email address.
  • Contests & Giveaways: Information required to participate, as specified in the contest’s separate terms.

• Data Collected Automatically (through Cookies and Tracking Technologies):

  • Website Usage Data: IP address, browser type, operating system, pages visited, time spent on pages, referral sources, and other navigation data. This helps us understand how our website is used.
  • Device Information: Information about the device you use to access our services (e.g., device type, unique device identifiers).
  • (Further details about cookies are available in our [Link to Cookie Policy Page, e.g., Cookie Policy].)

• Data Collected on Social Media (when you interact with our official pages on Facebook, Instagram, X (Twitter), or YouTube):

  • Public profile information (e.g., name, profile picture, user ID).
  • Content you share with us (e.g., comments, messages, posts).
  • Engagement data (e.g., likes, shares, reactions, clicks).
  • Legal Basis: Your explicit consent given when you follow, like, or interact with our social media pages.

2. How We Use Your Data (Purpose and Legal Basis)

We use your personal data for the following purposes, based on the specified legal grounds:

• To Process and Fulfill Orders:
  
  • Purpose: To manage your purchases, process payments, and deliver products (e.g., SRP® Sim Racing Pedals, SRP® HandBrakes).
  • Legal Basis: Performance of a contract.
• To Provide Customer Support:
  
  • Purpose: To respond to your inquiries, resolve issues, and handle warranty claims.
  • Legal Basis: Performance of a contract, legitimate interest (to improve customer service).
• For Marketing and Promotions:
  
  • Purpose: To send you newsletters, product updates, and promotional offers about SRP® products (only if you have opted in).
  • Legal Basis: Your consent.
• To Improve Our Website and Services:
  
  • Purpose: To analyze website usage, troubleshoot issues, and enhance user experience.
  • Legal Basis: Legitimate interest (to run and improve our business).
• To Manage Contests and Giveaways:
  
  • Purpose: To administer contests and award prizes (subject to separate terms and conditions).
  • Legal Basis: Performance of a contract (contest rules).
• For Fraud Prevention and Security:
  
  • Purpose: To protect against fraudulent transactions and ensure the security of our website and users.
  • Legal Basis: Legitimate interest, legal obligation.

3. Data Sharing and Disclosure

We may share your personal data with trusted third parties only when necessary for the purposes outlined in this policy:

• Service Providers: We work with third-party service providers who assist us with operations such as payment processing, shipping, website hosting, analytics, and marketing. These providers are obligated to protect your data and use it only for the purposes for which we disclose it to them.
• Legal Compliance: We may disclose your data if required by law, court order, or to cooperate with legal investigations.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred to the acquiring entity.

4. Data Security

We implement robust technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. This includes using secure servers, encryption (SSL/TLS), and access controls. While we strive to protect your data, no method of transmission over the Internet or method of electronic storage is 100% secure.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. When your data is no longer needed, we will securely delete or anonymize it.

6. Your Data Protection Rights (GDPR)

As a data subject under GDPR, you have the following rights:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal data.
• Right to Erasure (“Right to be Forgotten”): Request the deletion of your personal data under certain conditions.
• Right to Data Portability: Receive your personal data in a structured, commonly used, and machine-readable format, and have the right to transmit that data to another controller.
• Right to Object: Object to the processing of your personal data under certain circumstances (e.g., for direct marketing).
• Right to Restriction of Processing: Request temporary limitation on how we use your data.
• Right to Withdraw Consent: Where we process data based on your consent, you have the right to withdraw that consent at any time.

To exercise these rights: Please email contabilidad@simracing-pro.com with “GDPR Request” in the subject line. We will respond to your request within the legally required timeframe.

You also have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been infringed.

7. Social Media Interaction & External Policies

We actively monitor our social media channels for:

• Inappropriate content (harassment, spam, hate speech)
• Copyright violations
• Off-topic discussions

Note: User-generated content posted on social media platforms remains the responsibility of the original poster. Please be aware that your interactions on social media are also subject to the privacy policies of those respective platforms:

• [Link to Facebook Privacy Policy]
• [Link to Instagram Privacy Policy]
• [Link to X (Twitter) Privacy Policy]
• [Link to YouTube Privacy Policy]

8. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant changes will be announced on our website and social channels. We recommend reviewing this policy regularly.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data protection practices, please contact our Data Protection Officer at:

Email: contabilidad@simracing-pro.com