Right of Withdrawal (Returns)

At SRP® SimRacing Pro, we respect your right to withdraw from your purchase.

In accordance with the Consolidated Text of the General Law for the Defense of Consumers and Users (TRLGDCU), you can exercise your right of withdrawal. To facilitate and speed up this process, we advise you to send us an email to support@simracing-pro.com informing us of your desire to withdraw.

Important: You will only be liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

The right of withdrawal will not apply to contracts relating to: (You should insert here the specific cases where the right of withdrawal does not apply, such as personalized products, unsealed software if it has been unsealed, etc. The original list was blank.)

Refund Process

Once we receive the returned product(s) and verify their condition, we will process the refund according to your original payment method:

• Card Payments: The refund will be credited to your bank account within 48 to 72 hours.
• PayPal Payments: The payment will be credited directly to your PayPal account.

Return Conditions

For a return to be accepted, it is essential to meet the following conditions:

• Product Condition: All merchandise must be returned in its original packaging and condition, in perfect state, and properly protected. Please avoid applying stickers, seals, or adhesive tapes directly onto the item’s surface or original packaging. If these conditions are not met, SRP® reserves the right to refuse the return.
• Shipping Period: Once you have emailed us indicating your desire to return the merchandise, we will send you detailed instructions on how to ship it to our facilities. You must send the goods without undue delay, within a maximum of 14 calendar days from the date you communicated your decision to withdraw.
• Shipping Costs: The transport costs incurred from returning the merchandise will be borne by you. You are free to choose the transport agency that best suits your needs or offers the most competitive rates.
• Condition After Inspection: Once the merchandise is received at our facilities and verified to be in perfect condition, the full refund will be processed. Should any component of the item be in poor condition (scratches, dents, etc.), the value of that component will be automatically deducted from the refund amount. Original shipping costs (if any) will not be refunded in these cases.
• Products with Gifts or Promotions: If your purchase included a gift or was part of a promotion, the complete return is mandatory (the full pack or main item + the gift) to proceed with the refund.

Return Conditions for Distributors

Return conditions for distributors differ from those for end consumers:

• Only returns of unsealed material in perfect condition will be accepted within a maximum of 30 calendar days from receipt.
• Such returns will be managed as a commercial return, as no specific law regulates business-to-business return rights, and these procedures are governed exclusively by SRP®’s terms and conditions.
• These conditions do not void your right to warranty or exchange defective products. SRP® reserves the right to refuse a return if a defect is detected in the returned product that is not covered by warranty.